DEVTI
DEVTI (Development IT) is one of the affairs in the Information Technology unit of Telkom University Jakarta which focuses on research and development of information technology applications. With the main goal of improving the quality of campus operations, DEVTI continues to innovate to provide effective and efficient IT solutions, supporting various strategic initiatives of the Jakarta campus.
One of DEVTI’s business programs is the development of SIAK application products, Logistics Lending Application System. Developed to create more efficient management of every logistics need in the Telkom University Jakarta environment.
INTEN
INTEN (IT Infrastructure and Content) is one of the teams in the Information Technology Support unit of Telkom University Jakarta that is responsible for the management and development of IT infrastructure and digital content. INTEN ensures that the campus technology infrastructure runs optimally, supports all academic and operational activities, and provides relevant and up-to-date digital content for the needs of the entire academic community.
Among the programs in INTEN’s affairs is the development of the iTop Combodo application. iTop Combodo is an application designed to simplify the management of IT processes and operations efficiently. iTop offers a variety of features that include configuration management, changes, incidents, service requests, recovery, maintenance, and others, all of which can be accessed and controlled through this application. This application is supported by the ITIL (Information Technology Infrastructure Library) framework and can be customized according to organizational needs. In addition, INTEN’s affairs also run a digital content development program that focuses on information technology on various platforms, including websites, Instagram, LinkedIn, Facebook, and Pinterest. This program aims to disseminate the latest knowledge and information about IT, as well as strengthen the involvement of academic and professional communities in the technology field. Through relevant and up-to-date content, INTEN strives to build a dynamic digital ecosystem, supporting Telkom University Jakarta’s vision as a center of excellence in the development of information technology.
Service Desk
The Service Desk at Telkom University Jakarta’s Information Technology Support unit serves as the main service center for handling requests and issues related to information technology. The team provides responsive technical support and effective solutions for various IT needs, ensuring a smooth user experience and supporting university operations with fast and professional service. If you are part of the Telkom University Jakarta academic community and are experiencing technical problems related to IT Services, do not hesitate to contact us by clicking the button below.